Dear
Sir,
I
am writing to complain about a poor holiday accommodation where I
stayed last weekend. The description of your website claims that the
hotel was very good quality and the images that you show are not
good, unfortunately, all is really wrong.
In
the first place, when I arrived, the room was extremely dirty and
different from what I thought. The beds weren’t made, the bathroom
was very small and the floor was damaged.
In
the website it was very different. The rooms were bigger and it was
cleaner, so this is very disappointing.
Secondly,
the meals were simple and not very good. However, the service was not
efficient. The waiters were very rude. The only thing that I liked
was the Spa. It was very entertaining and relaxing.
Personally,
this hotel is not the same one that you advertised. I am enclosing
the set with this letter and I would appreciate a full refund.
Yours
sincerely,
Laura
Masdeu Araque
No hay comentarios:
Publicar un comentario